This thread got really interesting. As @Zamale said, even a half sideward glance would have been sufficient. I agree. Both extremes are inappropriate in a person paid to serve you. He should have politely looked at her and answered briefly. He should not have called her darling or hon or sweetie, or started chatting. Unless she clearly wanted to chat, in which case it's kind of up to management how much chatting with customers is okay. I've had some great chats with the employees in Whole Foods. I think chatting is part of their job description.
The scripted questions drive me crazy. "How's your day going?" "Doing something fun this weekend?" You can't say "No. Bug off." Too rude. But lots of us have lots of days that aren't going well at all, and we certainly don't want to share the details with the checker in the supermarket. Nor would they want to hear the details.
One caveat: I believe that all people who can work in some capacity should be allowed to do so. If the produce guy is autistic, for example, he may not be able to meet your eye, Zamale. We do have to make allowances for people. My cousin who is on the autism spectrum, on the other hand, would just start talking to a customer and never stop until the poor person walked away from him. He is not quite ready for customer service.
The scripted questions drive me crazy. "How's your day going?" "Doing something fun this weekend?" You can't say "No. Bug off." Too rude. But lots of us have lots of days that aren't going well at all, and we certainly don't want to share the details with the checker in the supermarket. Nor would they want to hear the details.
One caveat: I believe that all people who can work in some capacity should be allowed to do so. If the produce guy is autistic, for example, he may not be able to meet your eye, Zamale. We do have to make allowances for people. My cousin who is on the autism spectrum, on the other hand, would just start talking to a customer and never stop until the poor person walked away from him. He is not quite ready for customer service.