Christmas tree refund today. Hubby bought a sparkly, optic fibre and LED light Christmas tree with controls for what pattern of lights you like. Within 6 hours the red LED lights had failed. So hubby emailed and they sent us a second one immediatly with a 'no need to return the first one'. We were chuffed as the old broken one could go in the porch and look all 'cool' and festive (blue green and white lights are still working).
Within 4 hours the red ulbs had gone on the second one. Hubby emailed and complained, pointing out that he probably had a bad batch. The next day he repled saying he would do a full refund and to dispose of the second tree as we thought fit.
So the refund has hit the account, and we have two pretty christmas trees, that just don't have red lights.
The money will come in handy this Christmas.
Within 4 hours the red ulbs had gone on the second one. Hubby emailed and complained, pointing out that he probably had a bad batch. The next day he repled saying he would do a full refund and to dispose of the second tree as we thought fit.
So the refund has hit the account, and we have two pretty christmas trees, that just don't have red lights.
The money will come in handy this Christmas.